Our Services/
Agentforce & Einstein AIAgentforce & Einstein AI
Your best salesperson never sleeps. Your best support agent never gets tired. AI makes that real.
The businesses winning right now aren’t the ones with the most people — they’re the ones with the most intelligent processes. With Salesforce Einstein, Einstein in Salesforce, and Einstein for Service Salesforce, along with the right Agentforce deployment, you can automate decisions, predict outcomes, and handle customer interactions at scale without adding headcount.
We’ve been implementing Einstein features since they were first introduced to the platform, including advanced capabilities like Salesforce Einstein Analytics and Salesforce Einstein for Sales. As one of the early adopters of Einstein and Salesforce together with Agentforce, we understand how to make AI deliver real business value — not just impressive demos.
Wondering if AI is right for your business?
We’ll assess your Salesforce data readiness and show you exactly what’s possible.
Is This You?
What Agentforce & Einstein can do for your business
Agentforce autonomous agents and Einstein AI capabilities work inside your existing Salesforce environment. There’s no separate platform to manage, no data exports, and no security compromises. The AI works on your data, in your org, following your rules.
Einstein AI Capabilities We Implement
1
Einstein Lead & Opportunity Scoring
Rank leads and deals by likelihood to convert, so reps focus on what matters
2
Einstein Forecasting
AI-powered revenue predictions that get smarter with every deal closed
3
Einstein Case Classification
Automatically classify, route, and prioritise support cases before a human reads them
4
Einstein Next Best Action
Surface the right recommendation to reps and agents at exactly the right moment
5
Einstein Conversation Intelligence
Analyse sales call recordings to coach reps at scale
6
Einstein Send Time Optimisation
Ensure marketing emails land when each individual is most likely to open them
Our AI Implementation Process
AI Readiness Assessment
We audit your Salesforce data quality, org structure, and use case fit. AI is only as good as the data behind it — we tell you the truth about where you stand before any work begins.
Model Configuration & Agent Design
We configure Einstein models, build Agentforce agent instructions, define escalation logic, and connect agents to your business processes and data.
Deployment & Monitoring
We go live with monitoring dashboards so you can track AI performance, agent resolution rates, and business impact from week one.
Use Case Prioritisation
We identify the 2-3 AI use cases that will deliver the fastest, most measurable impact for your specific business. We don’t implement everything at once.
Data Preparation
We cleanse, enrich, and structure the data the AI models need. This is often 40% of the total project effort — and the most important part.
Testing & Validation
We test in a sandbox with real historical data, validate accuracy, tune thresholds, and get business stakeholder sign-off before any agent goes live.
Activate the Power of
Agentforce & Einstein AI
A Word on Realistic Expectations
AI doesn’t fix a broken process — it accelerates a working one. We’ll always tell you if your data or process isn’t ready for AI, and what needs to happen first. We’d rather delay a project by 4 weeks and deliver real value than go live with something that underperforms. Automated lead routing and pipeline forecasting delivered a 32% improvement in conversion rates within the first quarter.
FAQ
Do we need a special Salesforce licence for Agentforce?
Agentforce is available as an add-on to existing Salesforce licences. Pricing is consumption-based (per conversation). We’ll walk you through the licence requirements and cost estimate during the assessment call.
How much data do we need for Einstein to work?
It depends on the feature. Einstein Lead Scoring typically needs 1,000+ converted leads to train effectively. Einstein Forecasting needs at least one full sales cycle of historical data. We assess your data readiness in the first step and won’t recommend features your data can’t support.
How is Agentforce different from a chatbot?
Traditional chatbots follow scripted decision trees — they break the moment a customer says something unexpected. Agentforce agents reason through context, access your live Salesforce data, take multi-step actions, and escalate intelligently. They genuinely understand intent, not just keywords.
Will AI replace our team?
No — and that’s not the goal. AI handles repetitive, high-volume, time-sensitive tasks so your people can focus on complex, relationship-driven work that requires human judgment. The businesses we’ve worked with have used AI to grow without proportional headcount increases, not to reduce their workforce.
What if the AI makes a wrong decision?
We design human-in-the-loop checkpoints for any decision with significant business impact. Agents can be configured to always escalate certain query types, flag low-confidence scenarios, and log their reasoning for review. You stay in control.
Ready to Transform Your CRM?
Let’s build a scalable, AI-powered CRM for your business?